authenticity
Are the products sold on STREET PARTNERS authentic?
All our products come directly from our network of retail, private and professional partners in Europe. They are without defects and you are given in their original box with all accessories included.
Each product we send is accompanied by a seal guaranteeing its quality and authenticity. In addition, some products may have a CLG (certilogo) QR Code that can be scanned to prove the authenticity of the product. Before it is delivered to you, it is thoroughly inspected by our experts to ensure its compliance.
How do you get limited and out of stock products in shops and on traditional sites?
These products are launched in limited quantities and quickly disappear from traditional shops and sites.
Our mission? To allow you to access it safely and with a guarantee of authenticity. Through our network of reseller, retail and professional partners in Europe, we make these exclusive items available even when sold out elsewhere.
How does STREET PARTNERS authenticate the products put on sale?
Upon arrival at our premises, each product is entrusted to our experts for a thorough verification of its authenticity. Labels, seams, accessories, packaging, and even the smell are carefully inspected. Every detail is scrutinized to ensure you an authentic product, in accordance with your expectations.
How can I be sure that my product is authentic?
Our team is committed to checking and authenticating each product before shipment. After the product has passed the inspection, it is carefully repackaged in its original packaging, accompanied by a seal and an authenticity card signed by the expert who carried out the verification, thus guaranteeing its authenticity.
Have the products been worn before? Do they have any defects or wear and tear?
All products we ship are new, without any defects and have never been worn. Each item is rigorously inspected to ensure its authenticity before shipment.
They are delivered with their original box and packaging, as well as all accessories included (additional laces, other elements...).
Shipping & delivery
How is the delivery?
We deliver our products directly to your home via Colissimo, with a discount against signature. Order processing times are on average 5 to 10 working days (excluding weekends and holidays) for metropolitan France, and 5 to 10 working days for deliveries outside of metropolitan France.
Each product ordered is sourced individually from our network of partner resellers based on the current orders. If your order contains several items, they will be shipped separately depending on their receipt in our premises to guarantee you a fast delivery.
After your purchase, a confirmation email containing your order number will be sent to you. If the item is not available in our stock in Nice, we will look for it with our European partners. Once found, it is shipped to our premises, authenticated and checked by our team, then placed in its original packaging, packaged and ready for shipping. You will then receive an e-mail with a tracking number to track the delivery of your package.
After receiving this e-mail, delivery will take place within two working days. In case of absence, Colissimo will offer to reschedule a delivery for the next working day.
Where do you deliver?
We deliver in France and the DOM-TOM.
Abroad we deliver to the following countries: Albania, Germany, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Georgia, Greece, Hungary, Ireland, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia of the North, Malta, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Russia, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, Vatican.
How to track my package?
In your “My account” area, the status of your order remains displayed as “in process” until it is delivered. Once your product has been successfully verified, it is returned in its original packaging, packaged in our packaging and then shipped via Colissimo. You will receive an email with a tracking link and a tracking number to track your shipment. After this email, delivery is made within two working days. In case of absence during delivery, Colissimo will offer to reschedule the delivery for the next working day.
Delays may sometimes occur depending on external conditions or the carrier. If this happens, please do not hesitate to contact us by phone at +33 6.24.94.49.27 or by e-mail/form. For the best possible processing of your request, please indicate your 5-digit order number preceded by a hashtag, which you will find in the order confirmation e-mail.
I still haven’t received my tracking number
If you have not yet received your tracking number from our Colissimo carrier, this means that your order has not been shipped yet and is either being sent to our premises or being authenticated. As soon as it is delivered to Colissimo, you will automatically receive an e-mail with a link and tracking number to track its shipment.
Our order processing times are 5 to 10 working days (in metropolitan France, excluding weekends and holidays). These time limits may be extended depending on the circumstances, product availability or carrier’s constraints. In case of delay, please contact us by phone at +33 6.24.94.49.27, by mail at support@street-partners.com or by filling out our contact form. For optimal processing, please have your 5-digit order number preceded by a hashtag available in your order confirmation email.
exchanges and refunds
I need to change or cancel my order
You can request the modification or cancellation of an order by contacting our customer service. Please provide your 6-digit order number (preceded by a hashtag) which you will find in your order confirmation email and contact us through one of the following ways:
Phone: +33 6.24.94.49.27
Available from Monday to Saturday, 9am to 1pm and 2pm to 7pm.
Mail: support@street-partners.com
Our team is committed to respond within 24 to 48 business hours.
can I exchange a product?
You can exchange your order within 14 calendar days of receipt. To do so, please visit our website to receive your slip by e-mail.
Conditions to be met for your exchange to be accepted:
- The product must never have been worn.
- The product must be returned in its original box, with all accessories and the seal intact. Otherwise, the exchange will be refused.
- The parcel must be protected by double packaging (the original packaging or a suitable cardboard box).
- Attach the return slip to the parcel and insert the return slip inside.
After our team has examined and validated your return, you will receive a credit note for an amount equal to the original order (delivery and return costs deducted), valid for 12 months.
can I get my money back?
We will refund your order provided that the product has not been worn and is returned in its original packaging with all accessories. The seal must remain intact.
Following your return request, you will receive a stamped return slip by e-mail, as well as a return slip to include in your parcel (except for orders sent to Switzerland).
Once the return has been received and processed, the refund will be made within 24 to 48 hours using the same method of payment used for the original order.
This amount will be directly deducted from your refund or exchange once your return has been processed by our services.
For orders shipped to French overseas departments and territories or to Monaco, returns are at your expense via the carrier of your choice.
If your return is refused by our team, you will be able to get your product back for a €10 shipping fee.
To find out more about our return policy, please visit our dedicated page.
what is the purpose of seals?
On receipt at our premises, products sent by our partner retailers are rigorously checked by our team before dispatch. If the product meets our quality standards, a STREET PARTNERS seal is affixed.
Each product receives a unique seal: for a garment such as a sweater, it will be placed around the label. For a pair of sneakers, for example, the seal is affixed to one foot only.
This seal guarantees that the product has been inspected and validated by our team. In the event of a return, it also enables us to check that the product is indeed the one we sent you. Please do not remove the seal until you are certain that you are not returning the product, as any return request will be refused without an intact seal.
I have received the wrong product/defective product
If you receive a product that is defective or different from the one ordered, do not use the returns portal. Instead, please contact us directly via the request form or by e-mail.
Our team will tell you how to return the product in question.
prices & discounts
How we price our products?
Our products are available in limited quantities and often quickly out of stock in traditional stores and websites. Our aim is to make the most fashionable products available to everyone, and that starts with the most attractive prices possible.
Our mission is to offer you secure access to these authentic items. Thanks to our network of partner retailers in Europe, we can offer you a vast selection of trendy and/or limited-edition products.
The price of a product is determined by its model, size and current market value, influenced by supply and demand. We receive sales offers from our network for each model and size, enabling us to set competitive prices by putting retailers in competition with each other.
Some products are “Currently unavailable”
If a product is indicated as “Currently unavailable,” it means thatit may be out of stock due to excessive demand or it has become very difficult to find within our dealer network. It is therefore impossible to specify the price or the restocking date.
How can I get a promotional code?
Take advantage of an immediate €10 discount on your first order by subscribing to our newsletter.
After signing up, you'll receive an e-mail with a coupon code valid on your first order.
You can also use promo codes promoted by influencers or muses.
About us
How to contact us?
You can contact us by e-mail at support@street-partners.com or by calling customer service on +33 6.24.94.49.27 (see availability times in the “Contact Us” section).
Where are we?
We authenticate and ship all your products from our premises in Nice, South Of France.
Do we have a store?
Unfortunately, we don't have a physical store, but this is an ongoing project.
SIZE CHART
Are the products for men or women?
The products offered on STREET PARTNERS are mainly unisex.
We recommend that you always rely on your European size, which remains constant from one model to the next. A size guide is available on all our products to help you choose without hesitation.
If you have any questions, our team is at your disposal via chat, accessible at the bottom right of every page.
What are the maximum and minimum sizes?
The sizes available on our site vary from model to model. If a size does not appear in the drop-down menu, this means that it is not available for this model, either because it does not exist, or because it is so rare that it cannot be found.
When a size is displayed as “currently unavailable”, this indicates that it is temporarily out of stock. You can register via the “Receive notification” button on the product page. You will then be notified by e-mail as soon as this size is available again.
How do I know my shoe size?
To determine your usual shoe size, refer to your Nike size. Note that shoes from luxury brands generally have a larger fit.
Some models may fit differently. A size guide is also available on each product sheet to help you.
loyalty program
What is the Partners loyalty program?
What is the Partners loyalty program?
At STREET PARTNERS, we know you're unique, and so is our loyalty program! By joining the Partners Fidelity program free of charge, you'll enjoy exclusive benefits, discounts and much more. Each status lasts 6 months to be used.
How it works :
1 € spent = 1 points accumulated
The program is divided into 4 VIP statuses, each offering specific rewards:
1. Bronze (2000 points)
Points: 1 € spent = 1 points.
- Reward: €10 promo code.
2. Silver (5000 points)
Points: 1 € spent = 1 points.
- Reward: A €15 promo code.
3. Gold (10000 points)
Points: 1 € spent = 1 points.
Reward:
Free delivery
- Access to Drop and arrival information 48 hours in advance
- 10% discount coupon
- Access to our concierge service.
Join the Partners Fidelity program now and discover a new way of shopping!
Partners loyalty program rules
-Preamble
The “Partners Fidelity” loyalty program is developed by the company “BRAND PARTNERS,” a simplified joint-stock company with a capital of €12,000, registered with the Nice Trade and Companies Register under number 821 144 771, whose headquarters are located at 5 Avenue Leroux, 06230 Villefranche-sur-Mer.
These current terms and conditions establish the rules for participating in the program, enabling the accumulation of points that grant access to benefits. Enrolling in the Partners Fidelity Loyalty Program implies your full acceptance of these terms without any reservation.
-Purpose
The Partners Fidelity loyalty program aims to reward our loyal customers by offering them exclusive benefits when purchasing products available on our website. This program allows customers to earn points and unlock rewards based on their loyalty. It is valid only for purchases made on the website www.street-partners.com .
-Membership to the Loyalty Program
Membership in the Partners Fidelity program is automatic when you create an account on our site or subscribe to our newsletter. You then begin earning points.
Each email address can only be used once to submit a membership request.
Members are responsible for the accuracy of the information provided during registration. Any changes to data, except for the email address, can be made using the online access form. In case of a change in email address, please contact our customer service team.
-Membership Tiers
BRAND PARTNERS categorizes members into four different tiers based on the number of points accumulated:
1. Bronze (2,000 points)
- Points: €1 spent = 1 point.
- Reward: €10 promo code.
2. Silver (5,000 points)
- Points: €1 spent = 1 point.
- Reward: €15 promo code.
3. Gold (10,000 points)
- Points: €1 spent = 1 point.
- Rewards:
- Free delivery.
- Early access to drop and arrival information (48 hours in advance).
- 10% discount coupon.
- Access to our concierge service.
-Point Credit
Points are credited 17 days after the purchase is made.
Accumulated points can be redeemed for promo codes by converting them in the “Loyalty Program” section of the customer account.
- 500 points: €5 discount.
- 1,000 points: €10 promo code with Bronze status.
- 5,000 points: €15 promo code with Silver status.
- 10,000 points: 10% discount, free delivery, early drop information access, concierge service access.
-Duration
Points:
When a customer makes a purchase, the validity period of all points is reset to six months.
Tier Promo Codes:
When a customer reaches a tier, they become eligible for a tier-specific promo code, which will be sent directly via email. This promo code is valid for six months.
Promo Codes from Points Conversion:
When a customer converts points into promo codes, the validity period of the promo code is set at four months.
-Data Protection
We place great importance on protecting personal data. By enrolling in the Partners Fidelity program, you consent to the collection, use, and storage of your personal data in accordance with our Privacy Policy. The loyalty program requires members to provide the following information:
- Name.
- Surname.
- Email.
Indicating your date of birth is also requested but remains optional.
In accordance with data protection regulations, including the General Data Protection Regulation (GDPR) of May 25, 2018, and the amended French Data Protection Act of January 6, 1978, Partners Fidelity members have the following rights:
- The right to access, correct, delete, and transfer their personal data.
- The right to restrict the processing of their data.
- The right to object to data processing for marketing purposes.
- The right to define instructions for managing their data after their death.
- The right to oppose profiling measures.
- The right to withdraw consent at any time for processing based on consent by contacting support@street-partners.com.
Members may also file a complaint with the French Data Protection Authority (CNIL).
-Termination by the Member
If you wish to withdraw from the Partners Fidelity program, simply contact our Customer Service team, available Monday to Friday, from 9:00 AM to 6:00 PM, at +33 06.24.94.49.27, or email us at support@street-partners.com.
Upon termination, you will no longer benefit from the program's offers, with no financial compensation. Loyalty program-related communications will cease, although you will continue to receive our general updates.
-Termination by BRAND PARTNERS
BRAND PARTNERS reserves the right to terminate a member's participation in the Partners Fidelity program in cases of non-compliance with the terms and obligations stated herein, abuse of benefits, services, or offers, payment incidents, fraud, or attempted fraud by the member on the BRAND PARTNERS website.
-Program Modification
The Partners Fidelity program is subject to adjustments, particularly regarding point accrual criteria and benefits offered to loyal members. In the event of such changes, the terms will be updated, and BRAND PARTNERS will notify members electronically. If the loyalty program is terminated, BRAND PARTNERS will provide members with a one-month notice period.
-Governing Law
These terms and conditions are governed by French law. Any disputes that cannot be resolved amicably will be submitted to the competent court in accordance with applicable legal provisions.
payment options
What are the payment options?
We accept payment by credit card (Visa, MasterCard, Amex) and debit card for international payments (Revolut or Paypal).
